The Upcycled Trading Company

Terms and Conditions

Making a Purchase 

It is your responsibility to ensure that all information when making an order online is accurate and complete. 

When you make an order online you will receive an order confirmation via email. Please note that this does not necessarily mean an order has been accepted by us. We reserve the right to check any discrepancies on all orders, once verified we will confirm back to you the status of your order.

Should an error occur with any order, either due to a technical fault or for any other reasons that is beyond our control, then we will be entitled to treat the order as unconfirmed.

An email confirmation will be sent to you to indicate that we have received your order. If we are no longer able to supply a product, we will always contact you & refund any payments


Out of Stock Items

If your item is not in stock, you will be emailed and given the choice of either a refund or to wait for item to come into stock. If you have chosen a refund you will be credited for the out of stock item, any other items ordered at the same time will be sent to you.


Shipping And Handling

We only ship orders to the United Kingdom mainland. We generally use Parcelforce 24 hour service if an order contains a 1 litre tin of paint, for smaller orders we will use Royal Mail 2nd Class Service. We will aim to despatch any orders received before 2.00pm. Deliveries are made on WORKING DAYS ONLY ( No Saturday, Sunday or Bank Holiday deliveries) We cannot guarantee next day delivery and cannot be held responsible for any delays incurred once the parcel has left our premises. In the event of no-one being in to take delivery, a parcel may be left with a neighbour or may be taken to a local Post Office where it can be collected. (some form of I.D. will be needed to claim your parcel). We will ship to the address supplied by you in the shipping address part of the order. If this address is incorrect we will not be held responsible for any loss of goods or compensation thereafter regarding goods or shipping costs.

Some postcodes within the UK will incur a surcharge, these include postcodes IV, HS, KA27-28, KW, PA20-49, PA 60-78, PH, ZE plus BT, IM, TR21-25


Returns Policy

To return an item for a refund, we must be notified within 7 working days of receipt; items must be returned in the same condition as when they left us, and buyers are responsible for the cost of returning the item(s). We’ll refund once we’ve received and processed the safely returned item.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm


Tax Charges 

All applicable taxes are included in the quoted prices


Payment Security 

PayPal automatically encrypts your confidential information in transit from your computer to the PayPal site using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available)


Contacting Us

If you need to contact us, please email us using the link on the contact page or alternatively, you can call on +44 (0)1622 924767.


Privacy Policy 

The Upcycled Trading Company does not disclose buyers’ information to third parties.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, they are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

  1. Take and fulfil customer orders
  2. Administer and enhance the site and service
  3. Only disclose information to third-parties for goods delivery purposes

Any information supplied by you will be treated as being supplied in confidence. We will collect and store information supplied for our own use and for purposes connected with your instructions or enquires. We will not disclose the information to third parties without your permission. The Upcycled Trading Company does not store any of your financial information including credit or debit card details. 


Returns Policy 

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

The shop

48 The Old High St, Folkestone CT20 1RN

The studio

The Studio, Yard Farm, Lyminge CT18 8EL
01303 254259